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Shipping & Returns

Use the dropdown box to find your country and view delivery times and charges.

Delivery time
2-5 Working days

Good news, as a Keycouture member we can deliver your items Mon - Fri 11am to 7pm. - Sat 11am to 1pm


DELIVERY SERVICE

All our international deliveries are handled by UPS, FedEx, Aramex and Skynet.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Keycouture we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

We do not return

Sometimes the fit isn’t right, so here at keycouture we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item dispatched to us within 14 days of receipt by you.

Exchanges take around 2-3 working days to process, plus the delivery time to your area.

It’s important to note that shipping costs are not covered by keycouture when sent back.

Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you. We offer 2 exchanges for every item.

If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is added into your account.


Exchanges

If for any reason you do not love your items (including Sale and Clearance), they cannot be returned but exchanged at any time during the first 10 days! You may exchange your merchandise purchased online by mail or by contacting us on +96176116404l.

For purchases within Lebanon, exchanges made at Key couture Store are free. For International exchanges, please see our International Return Policy.

To exchange by mail, check out our complete Return & Exchange Options.

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